"What our clients say, since lock-down

92 Testimonials
Mr Roy Collis

    Mr Roy Collis

    “A very useful meeting and covered a lot of things that were on my mind. I very much appreciate the time and care you have given me today.”
    Mr Desmond Stainer

      Mr Desmond Stainer

      “Yes the meeting went well. You explained everything clearly and it’s got the ball rolling.”
      Ms Burke

        Ms Burke

        “Very helpful, gone out your way to find all the answers for my questions I needed to ask. Very professional and very satisfied with the information I got from you. I would definitely recommend you to anyone who would ask. I will be…
        Ms Washington

          Ms Washington

          “I found the meeting good. It’s fine to use Zoom. It works really well and saves me having to come into the office.”
          Mr Mutton

            Mr Mutton

            “Experience has been as good as a face to face interview. Very informative and helpful.”
            Ms Lobo

              Ms Lobo

              “I found the meeting much better than I originally thought it would be. It was clear and felt like you were in the room. Great experience.”
              Ms Candice Korb

                Ms Candice Korb

                “Kai has been informative, helpful and professional. He has been professional throughout and addressed me as Ms Korb which I love being called. Today has been a great help.”
                Mr Holden

                  Mr Holden

                  “Its my first zoom meeting and its good seeing people, I have found it very beneficial and promising.”
                  Mrs Mimi Oudjida

                    Mrs Mimi Oudjida

                    “I found the meeting very informative and it was very thorough. It was good to discuss all of my circumstances and every point was covered.”
                    Mr & Mrs Balkaran

                      Mr & Mrs Balkaran

                      “Very communicative, which I like and wanted. The way you have advised based on markets and options for us has been great and to not pressure us to make decisions that we do not want to. You have been very easy to approach…
                      Mr Peter Lewis & Mrs Veldor Lewis

                        Mr Peter Lewis & Mrs Veldor Lewis

                        “It’s been a nice experience. You’ve been fantastic and very very helpful. It’s been great and I’ve learnt a lot.”
                        Mrs Jacqueline Pauk

                          Mrs Jacqueline Pauk

                          “Really happy with everything you have done for me and my family, thank you, Thasos.”
                          Mr Sachidha Rajaparsgda

                            Mr Sachidha Rajaparsgda

                            “I found the meeting very good. All my questions that I wanted to know more about have been answered and I found it beneficial.”

                              Mr Ford

                              “I found it very good. It was the first time ive used Zoom and ive been impressed with it. Happy to continue this way”.

                                Mrs Rosato

                                “The meeting was wonderful. I’d be very happy for all future meetings to be held in this format. Saves me time and money compared to traveling into London.”
                                Miss Morris

                                  Miss Morris

                                  “Constructive, interesting, and very helpful. It really opened my eyes.”

                                    Mr Murphy

                                    “I found the whole experience great”

                                      Miss Chung

                                      “The meeting was detailed and very good.”

                                        Mr Greenaway

                                        “I found the experience very good. I prefer a personal approach with my advisor, and I have that. They’re as efficient as they can be and I have enjoyed the relationship with Raghav. I leave them to do it and so far proved…

                                          Mr Calvin Reid

                                          “Different from what I expected, thought that Thornton and Baines were going to try and sell to me and change things around. What I saw from the meeting seemed fair, that they are estate planners to ensure what I have is protected to…

                                            Mrs Jane Augustin

                                            “Its been excellent. Nice and easy.”

                                              Mr Philip Cresswell

                                              “Didn’t fall short in expectations. Being ex-professional myself you fit all the boxes.”

                                                Mr Tarunkumar & Mrs Manjari Shah

                                                “You have been very patient whilst we were talking. What ever questions we asked, you answered the questions well. You made us aware of the options we didn’t think of which was good.”

                                                  Ms Van Beesten

                                                  “I think its been a very human interface as the world of finance can be difficult. I am dealing with someone who deals with me, how I am feeling and what I want rather than a flashy salesman. I am really grateful.”

                                                    Mrs Jenny Oli

                                                    “The meeting was really useful in helping us understand certain areas and knowing about the best courses of action to take going forward.”  

                                                      Mr & Mrs Ramdhony

                                                      “Given us a lot of information and clarity.”

                                                        Miss Peters

                                                        “Been very helpful and friendly from the start.”

                                                          Mr & Mrs Sellors

                                                          “We have had the pleasure of dealing with the firm Thornton and Baines. We had a thoroughly professional and informative zoom meeting with Mr. Esat Kartel who was personable, thorough and helpful. Thank you so much!”

                                                            Mr Nigel West

                                                            “I found it very informative, it was good to go into a lot of detail with a professional.”  

                                                              Mr Shiraz Ramjee

                                                              “Very professional service, enjoyed making a lot of notes on subjects discussed and found it very useful.”

                                                                Ms Amina Warnakula

                                                                “My meeting with you has been very resourceful. I found it very easy to discuss a number of important areas with you that I have thought about before but never in any depth. The process felt genuine and not too “salesy” at all,…

                                                                  Ms Jenny Chalmers

                                                                  “Zoom was very good, we’ve discussed everything that was needed and I’ve been able to do it all whilst sitting in the comfort of my own home. Plus I haven’t had to get on that stuffy tube. I like it.”

                                                                    Mr Chandra Naik

                                                                    “Very good, it was helpful. It was a good meeting.”

                                                                      Mr & Mrs Nash

                                                                      “Its been very professional. Honestly could not have asked for more. Everything we have wanted we are getting.”

                                                                        Mrs Hawtin

                                                                        “This has been very helpful going over and reviewing my attitudes and thoughts it’s something you usually think of and I haven’t done it with others before. Thornton and baines are very friendly and useful.”

                                                                          Mrs Olubukola Akinmboni

                                                                          “I found Thornton and Baines brilliant, I found you very approachable and very professional.”

                                                                            Mr & Mrs Kenworthy

                                                                            “Zoom is great and it saves spending money on travel.”

                                                                              Mr & Mrs Solanki

                                                                              “Its been very good. You have been helpful and supportive from the start. You have always discussed everything with us and been very helpful. You have reassured us about our investments and guided us with satisfaction from the start.”

                                                                                Mr & Mrs Lobendhan

                                                                                “Thornton & Baines are good.”

                                                                                  Ms Susan Fox

                                                                                  “I was delighted to have a zoom meeting with Des. We were both a little anxious about our connectivity at the beginning so we made provisional back up arrangements .(Due to provider issues).  We had been in contact by phone and e-mail, but…

                                                                                    Mrs Monique Blake

                                                                                    “Very happy with our Adviser Desmond we trust him and I am satisfied with T&B’s services.”

                                                                                      Mr Hesketh Benoit

                                                                                      “Pace was very nice, very understanding. the things we covered. I really liked it.”

                                                                                        Mrs Queenan

                                                                                        “First meeting has been good, its been informative. I felt you have understood my circumstance which is helpful in guiding me on what I need.”

                                                                                          Mr Christopher Hopwood

                                                                                          “Thornton and Baines were very professional courteous and considerate with their approach. The advise has been clear, very helpful and help cleared up a lot of loose ends. The service has been very personable, and again very considerate. I genuinely mean that I…

                                                                                            Mr Michael King

                                                                                            “Zoom is good, i’ve found the meeting just as good as meeting you in the office.”

                                                                                              Mr Vernon Cowdy

                                                                                              “In light of the current climate, I like what you guys have done to keep things going.”

                                                                                                Mr Luscombe

                                                                                                “Raghav was able to explain to me how my money would be managed and this in a manner which gave me understanding and confidence in his competence and honesty. Raghav also, on every occasion, freely answered my questions and gave good advice on…

                                                                                                  Mrs Gichinga

                                                                                                  “Its been good so far, I’ve been with Thornton & Baines since 2012. They have been very good with the services so far and have helped me with my Will and my investments. I am happy with them.”

                                                                                                    Mr Edward Goate

                                                                                                    “I found the meeting interesting and got some good ideas. I look forward to finding out what my options are to help me plan for the future.”

                                                                                                      Miss White

                                                                                                      “Thornton and Baines and my personal Adviser Raggy have been extra helpful and I full confidence in there advice.”

                                                                                                        Mr & Mrs De Castro

                                                                                                        “Our meeting with Kayode was very informative. He explained the services very clearly and he was very helpful in clarifying details I was not sure of.  As some of the information was new to myself and my husband, he was also incredibly patient to…

                                                                                                          Mr Wright

                                                                                                          “I appreciate T&B giving me honest and straightforward advice in these challenging times.”

                                                                                                            Mr Collett & Mrs Cairo

                                                                                                            “Its very good from the start, and been informative every time. Very efficient and you just get on with the job.”

                                                                                                              Mr Hurrell

                                                                                                              “It’s been great, conversations have been great!”

                                                                                                                Mr Samy

                                                                                                                “My experience has been very good. Its been clear form the start, you explain very well. You listen to my points and value my decision and respect my train of thought. You do answer all the questions I ask. Been very happy over…

                                                                                                                  Mr Christopher Argles

                                                                                                                  “Meeting was interesting and useful.”

                                                                                                                    Mr Wolff

                                                                                                                    “Been with Thornton & Baines for a while, and they’re doing an amazing job during the pandemic. Not had any issues with them. They have always been there when I have needed them and they are also are proactive in coming to me…

                                                                                                                      Mr Jameel-Uddin

                                                                                                                      “Really happy with the service for my Will and now I am happy to discuss my finances and see what options you can give. Great to talk to, they listen well.”

                                                                                                                        Mr & Mrs Pattinson

                                                                                                                        “We have been with Thornton & Baines for 10 years and we are very happy with the service. They do sufficient planning that avoid capital losses, we are delighted that they have been very proactive, especially with the changes in the market. I…

                                                                                                                          Mr George & Mrs Rosalyn Townsend

                                                                                                                          ” Very attentive, friendly and nothing is to much trouble.”

                                                                                                                            Mr & Mrs Howells

                                                                                                                            “It’s been excellent, very enlightening, and informative. Opened up horizons that we hadn’t even dreamed about before.”

                                                                                                                              Dr & Mrs Munro

                                                                                                                              “Very pleased with how things have been and been going since we came to you. Advice has always been professional and even now you continue to advise us on different areas as our circumstance change.”

                                                                                                                                Mr Mark Bromley

                                                                                                                                “We are very happy with continued level of service and support you have given us.”

                                                                                                                                  Mr Hinds

                                                                                                                                  “So far they have been very educational, very very helpful compared to what I have been useful. Hopefully I can take the advice and join your team.”

                                                                                                                                    Mr Fitzgerald & Ms O’Neill

                                                                                                                                    “We were retired with some money in savings account earning nothing. We also wanted to do some home improvements and allow us to go out more to eat and travel. Daniel suggested equity release which we went ahead with. As a result of…

                                                                                                                                      Ms Hutchinson

                                                                                                                                      “Its been very constructive, clear, and helpful. I am happy, I need help, you have delivered it in a concise and helpful way. So I can make a very important life-changing decision.”

                                                                                                                                        Mr Roy Fergus

                                                                                                                                        “To a degree, it’s almost better than face to face (because not all the traveling involved) and you can get the same feel, it’s like you’re with the person. Overall I think it’s been very good. You guys haven’t pressured me in any…

                                                                                                                                          Mr & Mrs Lizarondo

                                                                                                                                          “We as a couple have been enlightened and are very glad we have had a chance to speak about it. We now need to have a long talk with the family. We are glad we did the Will, both Raggy and Andrew have…

                                                                                                                                            Mrs Ruth Hastings

                                                                                                                                            “Wide ranging and interesting.”

                                                                                                                                              Mr & Mrs Shah

                                                                                                                                              “The meeting went well. It was an eye opener and very educational.”

                                                                                                                                                Mrs Susan Chesser

                                                                                                                                                “I thought the meeting was good, it’s as if your sitting at the other end of my table still.”

                                                                                                                                                  Mr Ian Cooper

                                                                                                                                                  “I really like the really personal touch that is applied with my dealings with you, and these meetings. I have found the online meeting useful too in making me think more about things I didn’t priorities as much before.”

                                                                                                                                                    Mr Domino & Mrs Hilary Champe

                                                                                                                                                    “What we like about the service is the level of contact you keep with your clients. Especially at a time like this as well, it is reassuring to know that we are being looked after and can get in touch with who we…

                                                                                                                                                      Ms Lena Grant

                                                                                                                                                      “As you know I have been a long time with Thornton & Baines and I have found them to be trustworthy and good at alerting clients to any changes to their investments. Some of your employees are very patient in explaining technology. I…

                                                                                                                                                        Mrs Hiscutt

                                                                                                                                                        “Most important thing its been friendly, informative and I don’t feel pressured into signing. Really nice to talk to.”

                                                                                                                                                          Miss Deborah Baker

                                                                                                                                                          “I found the meeting beneficial and clear to understand. I knew that there would be questions to answer so I was prepared for that.”

                                                                                                                                                            Miss Dawn Parnell

                                                                                                                                                            “Everything has been clear and has been explained to me in detail, I know what I have to do now and look forward to finding out the next steps.”

                                                                                                                                                              Mr Simon Bull

                                                                                                                                                              “You have made me feel comfortable with everything going on – It’s a genuine relationship i’m looking for which i have here.”

                                                                                                                                                                Ms Margaret Price

                                                                                                                                                                “You have been friendly and made me feel relaxed.”

                                                                                                                                                                  Mrs Elena Jones

                                                                                                                                                                  “Very helpful, eye opening. I didn’t know certain things existed or even needed certain things to plan for the future.”

                                                                                                                                                                    Mrs Gill

                                                                                                                                                                    “My first meeting with you, informative, succinct and flowed well, got me thinking about lots of things.”

                                                                                                                                                                      Mrs Barbara Halstead

                                                                                                                                                                      “Your time spent has been unbelievable, you both have been excellent.”

                                                                                                                                                                        Dr Gracelyn Muttunayagam

                                                                                                                                                                        “I feel very satisfied and comfortable with Thornton & Baines, I have been with you since 2013. I have been happy with all the staff and the advice I have had. I would recommend them to others who want a long lasting relationship…

                                                                                                                                                                          Mr & Mrs Fitton

                                                                                                                                                                          “We have always found that working with Daniel has been both useful and pleasant. He is also efficient in updating us regarding the current financial situation.”

                                                                                                                                                                            Mr Timothy Cook

                                                                                                                                                                            “I am approaching retirement and am looking for a financial advisor to help invest my lump sums to the best result. My discussions with both Kai and Thasos have been very useful. They understand my questions and have widened the areas around my…

                                                                                                                                                                              Miss Bubu

                                                                                                                                                                              ”I would like to state that in all my dealings with Mr Ragav Sharma, his advice given in regards to my investments has been sound and professional. And assured in his ability to manage my investments portfolio in a positive and business manner.”

                                                                                                                                                                                Mrs Radford

                                                                                                                                                                                “I am happy to say that you were very courteous and helpful, giving me very useful information. We were able to complete the relevant forms required in a most suitable fashion. I am looking forward to continuing any further meetings that are needed.”

                                                                                                                                                                                  Mr Gaid & Miss Ward

                                                                                                                                                                                  “Thasos has been the ultimate professional, he is kind and caring and we are very happy to deal with him and his advice is invaluable. We have found using Zoom with Thasos to be very helpful and we look forward to having reviews…

                                                                                                                                                                                    Cynthia Rogers

                                                                                                                                                                                    “My first ever zoom call experience, as usual Daniel explained everything carefully and thoroughly to make everything easily understandable. Daniel is very personable and efficient and I would definitely recommend him to any new clients.”

                                                                                                                                                                                      Ms Yacobi

                                                                                                                                                                                      “I have know Raghav Sharma for the past 3 years and known him to be someone who is very straight about whatever he undertakes. He always has others best interest at heart and will be supportive for you to get the best possible…

                                                                                                                                                                                        Mr Aron Davis

                                                                                                                                                                                        “Thasos was a pleasant chap, I had never done a zoom call before or even spoke with an Adviser about wills, I found Thasos very reassuring and it was a good experience overall.”

                                                                                                                                                                                          Cynthia Magat

                                                                                                                                                                                          “During this difficult and uncertain times, the need for high quality financial advice has never been more important and using the Zoom platform has been key in connecting clients directly and safely with the firm. I’m very happy with the prompt, professional and…

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